Are you looking for a role that helps others? Are you interested in offering advice, support and guidance to those in need? Do you feel you’d like to be involved with an organisation where you make a direct and meaningful contribution to helping others?​

Citizens Advice is a UK based charity offering support to people who are struggling financially. Roles at Citizens Advice require an ability to deal with people in need, and we suggest those who have a high degree of resilience and an ability to empathise and relate would be ideal. The training you’ll need will be provided – it is your life experience and ability to relate to others which they are interested in.​

In terms of the hours and days, Citizens Advice works on a 4-day work week and they are open minded and supportive around flexible working requests but this works both ways.​

As well as volunteering roles, there are also employment opportunities, and payment is fair and in line with charity salaries BUT, if money is your main driver or need, we’d suggest these roles will not suit you at this time.​ This is a great opportunity to hear from Andrea White, who looks after the recruitment of Citizens Advice Gateshead, and whilst the roles she is recruiting for are based there, the roles she is looking for are common to the wider UK. So, if you are interested or have considered roles like this, we welcome you to watch this video.